退款政策

Cancellation & Refund Policy – What’s On Ōamaru

What’s On Ōamaru is a locally operated business committed to supporting and partnering with our community. A portion of every booking is distributed to local vendors and initiatives. Once processed, these contributions cannot always be reversed, so we encourage you to review our cancellation and refund terms carefully before booking.

1. Cancellations by Customers

We do not generally provide refunds for change-of-mind cancellations or scheduling conflicts.
If you are unable to attend, you are welcome to transfer your booking to another person by notifying us in writing prior to the event or tour start time.
Requests for refunds in exceptional circumstances (such as documented medical emergencies or unforeseen travel restrictions) may be considered at our discretion.

2. Refunds

Refunds will be granted in the following cases:

Event or Tour Cancellation by the Vendor – If a vendor cancels their event, tour, or experience, you will receive a full refund.
Service Failure – If the service delivered is materially different from what was advertised.
Duplicate Transactions – If an accidental double booking or duplicate payment is made.

Refunds are processed back to the original payment method within 10 business days once approved.

3. Non-Refundable Circumstances

Change of mind after purchase.
Failure to attend without prior notice.
Where the vendor has clearly stated a no-refund policy for specific ticketed events, except where the Consumer Guarantees Act 1993 applies.

4. Contact for Refund Requests

To request a refund, please email us at support@whatsonoamaru.nz with your booking reference and reason for the request.